We get this question a lot, actually. No, you do not, however you need to keep it in a cool place (below 74F). Our hand creams are all-natural, using only natural preservatives, such as Grapefruit seed extract, d-alpha Tocopheryl (natural Vitamin E), Vitamins A & C, and of course raw honey! This is why some customers choose to refrigerate and it is a good idea to keep them at room temperature.
If they do liquefy, then simply shake your jar well, with the lid tightly on, and place in the refrigerator for a few hours. It helps it to reset to a creamy consistency. Hand creams will keep up to 4 months. Some slight discoloration and granulation are normal, due to the 'from scratch' small-batch process and occasional granulating of the natural shea butter. Apply normally to hands, feet, face, and neck.